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 Astro A40 HELP!

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Sr Slampiece

Sr Slampiece


Posts : 4130
Reach-a-Rounds Received : 235
Join date : 2011-11-28
Age : 47
Location : Virginia

Astro A40 HELP! Empty
PostSubject: Astro A40 HELP!   Astro A40 HELP! Icon_minitimeWed Feb 22, 2012 9:06 am

I played yesterday for a couple hours, layed my A40s on the couch, came back a few ours later and all of a sudden no sound. I didn't trip over or step on any cords, unplug anything, nothing. I was the only one home so no one else messed with anything.

When I put them on I have a slight hiss in the right ear. If I turn the volume all the way up I get a little bit of sound in the left ear, still nothing in the right and it sounds like it in a tunnel.

Anyone ever heard of this? Ive been searching online and cant find anything.
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PostSubject: Re: Astro A40 HELP!   Astro A40 HELP! Icon_minitimeWed Feb 22, 2012 10:09 am

Never heard of this one before and not sure how it hooks up to the xbox. I know I have had to unplug things before and then on the ps3 main menu go to the accessories and set it up again as it had gone back to default. If that doesn't work then I would contact Astro. They have been helpfull in the past for me. They actually sent me a new maxi amp when mine developed a short. All I paid was to have it shipped out there.
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Sr Slampiece

Sr Slampiece


Posts : 4130
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Join date : 2011-11-28
Age : 47
Location : Virginia

Astro A40 HELP! Empty
PostSubject: Re: Astro A40 HELP!   Astro A40 HELP! Icon_minitimeWed Feb 22, 2012 10:16 am

Its hooked up to the USB for power and optical cable for audio. Im wondering if it has something to do with the rechargable batteries even though it gets power thru the USB, like the batteries are dead and it won't switch back over to the USB or something. All the lights come on like normal.

Im at a lose.

I bought my set off Ebay so to contact customer support, I have to register them which requires an invoice number which I obviously dont have.

If anyone knows of a phone number for Astro customer support I'd be greatly appreciated.
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Sr Slampiece

Sr Slampiece


Posts : 4130
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Join date : 2011-11-28
Age : 47
Location : Virginia

Astro A40 HELP! Empty
PostSubject: Re: Astro A40 HELP!   Astro A40 HELP! Icon_minitimeWed Feb 22, 2012 3:35 pm

Luckily, my headset had not been registered and I was able to use the Ebay auction number as an invoice. I submitted a case so we'll see what they say.

I plugged the headset into my iphone and they worked so Im afraid the problem lies within the mixamp.
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PostSubject: Re: Astro A40 HELP!   Astro A40 HELP! Icon_minitimeWed Feb 22, 2012 4:00 pm

It will probably be a day or two before they answer your case and when they do it is one individual to deal with. I was able to look a phone number up online but whenever I called there is no answer. They are pretty good about getting things straitened out. the only pain is e-mail tag.
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Sr Slampiece

Sr Slampiece


Posts : 4130
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Join date : 2011-11-28
Age : 47
Location : Virginia

Astro A40 HELP! Empty
PostSubject: Re: Astro A40 HELP!   Astro A40 HELP! Icon_minitimeTue Mar 06, 2012 12:05 pm

You have got to be kidding me! After all the back and forth between Astro and myself they tell me I'm basically SOL and gave me a link to their discount private store. The same day the set I ordered last week is to arrive at my house.

Anyone need a second headset??
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PostSubject: Re: Astro A40 HELP!   Astro A40 HELP! Icon_minitime

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